We TIMBER CONCEPTS (PVT) LTD of No.111, Negombo Road, Peliyagoda are the owners and operators of this website https://shop.timberconcepts.lk/ and offer the products and services as listed therein.
The content and services available on this site are subject to the following terms and conditions, our privacy policy and other terms and conditions and policies which you may find here (collectively “terms and conditions”). These Terms and Conditions constitute a legally binding agreement between you and TCL, by accessing or using the Site, you are acknowledging that you have read, understand and agree, without limitation or qualification, to be bound by these terms and conditions.
Delivery
We are committed to delivering your orders promptly and efficiently. We deliver our products nationwide using our preferred courier services to ensure safe and timely delivery of your orders. Delivery times may vary based on your location and the courier service used (standard or express delivery). We do not deliver to A.P.O. and P.O. Boxes.
Please ensure that the delivery address provided by you is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you realize there is an error in your delivery address after placing an order, please contact us immediately.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, high demand, or logistical issues.
Delivery costs are calculated based on the delivery location, weight, and dimensions of the package. The total postage/courier cost will be displayed at checkout.
Order Tracking
You can track your order once it has been placed through the tracking link sent to your provided mobile number. You can use this link to monitor the status of your delivery through our courier partners’ tracking systems.
Returns Policy
We strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, you may return items within 14 days of receiving your order. Returns initiated after this period will not be accepted.
To be eligible for a return, items must be in their original condition. This means:
The product must be unused, undamaged, and in its original packaging.
All original tags, labels, and accessories must be included.
Items must not be perishable or consumable, or have been partially used (e.g., food, beauty products).
The following items are non-returnable:
Customized or personalized products.
Digital downloads or software.
Gift cards.
Items marked as final sale.
To initiate a return, please contact our customer service team at administration@timberconcepts.lk. Refunds will be made by the same method as payment was received for your order or a suitable replacement as store credits.
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. The returned item must meet our return eligibility criteria.
Returning products is subject to the following conditions:
The product must be couriered back to us. Return costs are not refundable unless the return is the result of our error, such as a product defect.
TCL does not take title to returned items until the item arrives at our premises.
You may cancel your order at any time before it is processed. Once an order has been processed or dispatched for delivery, it cannot be cancelled but can be returned following our Returns Policy.
Delivery Confirmation
Upon delivery, you may be required to sign for your package. If you are not available at the time of delivery, the courier will leave a delivery notice with instructions on how to reschedule or collect your package.
Special Delivery Instructions
If you have any special delivery instructions (e.g., gate codes, specific delivery times), please provide them during checkout. We will do our best to accommodate these requests, but they cannot be guaranteed.
6. Product Descriptions
We attempt to be as accurate as possible when describing out products and services. However, we do not warrant that product descriptions or other content of any product is accurate, complete, reliable, current, or error-free. If a product offered by us itself is not as described, your sole remedy is to return it in unused condition.
User Obligations You agree to use the Site only for lawful purposes and in a manner that does not infringe on the rights of, or restrict or inhibit anyone else’s use and enjoyment of the site.
If you create an account on our site, you are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
8. Intellectual Property
All content, trademarks, and other intellectual property on the website are owned by or licensed to TCL. You may not use, reproduce, or distribute any content from the site without express written permission from TCL.
License and Access
Subject to your compliance with these Terms and Conditions and your payment of any applicable fees, TCL or its content providers grant you a limited, non-exclusive, non-transferable, non-sub-licensable license to access and make personal and non-commercial use of this website to purchase our Products and Services. This license does not include any resale or commercial use of our Products and Service, or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any our Products and Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you are reserved and retained by us or our licensors, suppliers, publishers, rights holders, or other content providers.
Limitation of Liability
The Site and its contents are provided “as is” and “as available.” TCL makes no warranties, express or implied, regarding the site’s operation or the information, content, or materials included on the site.
Nothing in these Product Terms and Conditions limits or excludes our liability for;
DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE
FRAUD OR FRAUDULENT MISREPRESENTATION
Save as set out above, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with any Contract for:
ANY LOSS OF PROFITS, SALES, BUSINESS OR REVENUE, WHETHER DIRECT OR INDIRECT;
LOSS OR CORRUPTION OF DATA, INFORMATION OR SOFTWARE;
LOSS OF BUSINESS OPPORTUNITY;
LOSS OF ANTICIPATED SAVINGS;
LOSS OF GOODWILL; OR
ANY INDIRECT, CONSEQUENTIAL LOSS, SPECIAL OR EXEMPLARY DAMAGES.
Save as set out above, our liability to you in respect of all other losses arising under or in connection with any Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will not exceed the total price charged for the relevant Products and/or Services provided.
Except as expressly stated in these Conditions we do not give any representations, warranties or undertakings in relation to the Products/ Services. Any representation, condition or warranty which might be implied or incorporated into these Conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.
We strives to ensure that the information contained on the Site is accurate, up to date and reliable. However, we are not required to update the information on the Site. We do not guarantee that the Site, or any content on them, will be accurate, complete or free from errors or omissions. The content of the Site is provided for general information only. It is not intended to provide advice on which you should rely. You should take appropriate steps to verify all information on the Site before acting on it. We accept no liability for any changes made to the content of the Site by unauthorized third parties. We may suspend, withdraw or discontinue all or any part of the Site at any time.
Changes to Terms and Conditions
TCL reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the site following the posting of changes constitutes your acceptance of such changes.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from or related to these Terms and Conditions shall be resolved by arbitration under CCC-ICLP ADR Center Rules on Arbitration by one or more arbitrators appointed in accordance with the said Rules of Arbitration.
Privacy Policy
All information that is submitted by you will be governed by below Privacy Policy;
What Personal Information About You Do We Gather? The information we learn from you helps us personalize and continually improve your experience and our service. Here are the types of information we gather.
Information You Give Us: We receive and store any information you enter on this Site or give to us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes of responding to your requests, customizing future shopping for you, improving our stores/services, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many sites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Site.
Mobile: When you use the Site, we may receive information about your location and your access device, including a unique identifier for your access device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalized content. Most devices allow you to turn off location services.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us you could use the unsubscribe option available in every mail we send.
What About Cookies? Cookies are unique identifiers that we transfer to your access device to enable our systems to recognize your access device and to provide features such as personalized advertisements on other web sites and storage of items in your Shopping Cart between visits.
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Web site of its manufacturer. We recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use products and services that require you to Sign in.
Do We Share The Information We Receives? Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below or follow practices at least as protective as those described.
Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In other cases, we sell product lines jointly with these businesses. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).
With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
How Secure Is Information About Me? We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
Bank / Payment details are directly typed on respective secured servers and details are not kept with us.
It is important that you protect your password and your access device against unauthorized use.
Contact Information
If you have any questions or concerns regarding the forgoing terms and conditions, please contact us at:
