Frequently Asked Questions

 

  1. What are the free delivery and preferred time frames available cities?

 

  • We deliver your order with the utmost care using our preferred courier services throughout the island. If you prefer, you can also choose to pick up your order from our collection point with no courier charge by selecting the “Local Pickup” option.

 

  1. How are orders placed?

 

 

  1. Can I place an order for international delivery?

 

Please contact us on our hotline at (+94) 77 590 668. We have affiliated international courier services to handle deliveries.

 

  1. How do I check the status of my order?

 

  • Once your order is placed, you can track its status through the tracking link sent to your provided mobile number by our courier partners.

 

  1. Is it safe to shop at TCL web shop?

 

  • Yes, our site is secure. All information shared over the internet is encrypted, making it impossible for unauthorized parties to intercept. As long as you follow basic web browsing practices, your shopping experience will be safe and secure.

 

  1. What payment options do you accept?

 

    • We accept the following payment methods for purchases made online at https://shop.timberconcepts.lk/ , All major credit cards (VISA, MasterCard, and American Express)